lisaw@moloch.org

Objective: To obtain a challenging position in the IT industry that allows me to leverage current skills, and offers the opportunity to expand my knowledge by refining existing abilities and attaining expertise with emerging technologies.

Administration

Server Administration and Third Tier Support for Microsoft Windows NT (v3.51, v4.0 and 2000), Workstation support for Windows (v3.1, 95, 98, and NT v4.0/2000), Server Administration for Red Hat 6.2, 7.0 Linux, Mandrake Linux and Macintosh OS 7.5 through 9, experience with HPUX, Sun Solaris, and BSD administration; AS/400 (client-server).

Software

Microsoft Windows NT/2000, Windows 98/95, Help Desk Levels I/II/III in MS Office application suite (97 and 2000) including Access RDBS.  Support experience for Adobe PhotoShop (Versions 4 and 5) and other Adobe applications and technologies. Lotus Notes GroupWare and Notes R5, Exchange and Outlook mail applications. Install and troubleshoot experience with 3com and Palm OS systems (versions 3.x /4.x). Protecting systems McAfee Anti-Virus, Network Associates Netshield and other Anti-Virus software. Internet Explorer (version 3 – version 5), Netscape Navigator (version 4 – version 6). Experience with Symantec PC Anywhere and other remote control desktop software. Microsoft Net Meeting, SalesLogix (SQL database), Rumba (AS/400 mainframe application). Programming abilities in C, Perl, Java and HTML.

Network

Support for LAN and Ethernet technologies and Novell Netware version 4 and version 5. What's Up, HP OpenView network software and UCD-SNMP operations.  Experience and knowledge of network protocols: HTTP, HTTPS, TCP/IP, TCP, UDP, DHCP, DNS, FTP, POP3, RLOGIN, SMTP, TELNET, WINS and SSH. Networking hardware and Cabling. Increasing knowledge base with VPNs, routers, switches, firewalls and Cisco equipment.

Work experience

Jan. 2001- May 2001   United Concordia  Woodland Hills, Ca
Information Services Specialist  (Computer Consultants of America Inc.)

  • Responsible for administration and support of NT network including Windows NT4 Workstation/Server, Windows 2000 Pro/Server, and Windows 95/98.
  • Provided phone, desk side and remote access support to entire Western region.
  • Provided support for the following:
    • Laptop hardware issues, desktop hardware issues, Operation system issues, networking and dial-up issues
    • Lotus Notes R5, Rumba mainframe issues, Microsoft Office 97/2000 issues (Word, Excel, PowerPoint, Access),
    • Internet Explorer issues, network and local printer issues (drivers and maintenance), and Virus scanning issues.
  • Provided detailed documentation for all issues to be used for future resources and time management assessments.
  • Decided company needs and purchased hardware, software and services.

Oct. 2000-Nov.2000   L90    Santa Monica, Ca
Network Operations/ Engineering

  • Proactive Programming for SSH host based authentication issues written in Perl.
  • Responsible for network monitoring and network mapping of servers and routers for specific resources.
  • Studied SNMP and Perl programming resources.
  • Responsible for installation and configuration of Red Hat 6.2 and 7.0 Linux systems
  • Responsible for installation and configuration of Windows 98 and NT workstations.
  • Actively used Linux and Win98 for business workstation.
  • Monitored network and servers with Netmonitor, What's Up Gold and UCD-SNMP.
  • Utilized Perl 5 for required programming.

Jan. 2000-May 2000   Qwest Communications  Denver, CO
IMC Resource

  • Responsible as the primary contact for networking issues in the Internetworking Management Center (IMC).  A position responsible for issues over a 24x7 operational basis.
  • Responsibilities included:
    • Monitoring status of network devices (routers, switches, bridges) and circuits.
    • Identifying and verifying any and all reported service interruptions.
  • Responsible for accessing routers via Telnet to troubleshoot and correct configuration problems.
  • Directed trouble issues if problem was beyond team's scope of knowledge or access privileges.
  • Extensively used HP OpenView, What's Up, and CiscoView for monitoring and configuration tasks.

Sept. 1999-Jan. 2000     Bax Global  Lakewood, CO
Frontline Help Desk Agent (Arcus Staffing Resources)

  • Served as first point of contact for problem resolution for corporate workstations and servers.  Emphasis on Lotus Notes and proprietary VMS tracking system.
  • Responsibilities included:
    • End-user phone support, and managing trouble tickets.
    • Resolution of networking, RAS connections, and network attached printers in a mixed computing environment (Windows 95, NT, HP-UNIX).
  • Utilized HP OpenView for proactive system checks and incident monitoring.

May 1998-Sept. 1998     Gerber Systems    Aurora, CO
MIS Technician

  • Diagnosed hardware, software and networking issues. 
  • Provided on-site support for problem resolution of hardware.
  • Responsibilities included:
    • Troubleshooting OS issues and software integration issues.
    • Diagnosing and supporting hardware and software issues in DOS, Windows, Unix and IBM AS/400 systems.
  • Responsible for management of asset recovery initiative.
  • Analyzed host attached embedded systems. 
  • Focused on RS-232 based serial interconnections and WAN connections.

Oct. 1997-Apr. 1998      StarTek       Aurora, CO
Professional Imaging Resource Agent

  • Lead technical agent for Polaroid Digital Imaging Solutions.
  • Provided phone and email support for over 18 separate digital imaging products, including individual proprietary software for each product and various operating systems.
  • Lead technical agent for Hewlett Packard Inkjet Printer division, end-user support.
  • Assisted corporate clients with resolving peripheral integration.  Strong Emphasis on Small Computer Serial Interface (SCSI) issues.
  • Supported Microsoft Windows 3.1, 95, NT environments, including Apple Macintosh.  Helped to resolve hardware and software driver issues.

Aug. 1993-Oct. 2000     2b Announced     Aurora, CO
Promoter Representative

  • Logistical planning of live entertainment events.
  • Coordination and management for music concerts and multi-lineup events.
  • Box office management including ticket sales.
  • Account Payable duties.
  • Point of contact for in house production, tour production, security, catering, talent and tour management.

Education

1993-1999 Metropolitan State College of Denver Denver, CO
B.A., English with a Minor in Computer Science.
Graduation expected in 2002.

Certification

Taking CCNA test in August
Taking RedHat certification in September